Privacy Policy

This Privacy Policy applies to the Jili online gaming platform, accessible at jili-jili.net. When this policy refers to "Jili", "we", "us", or "our", it means the operator of the jili-jili.net platform and all associated services including the Jili mobile app, customer support channels, and promotional communications.

Jili operates as an online casino and gaming platform serving players in Bangladesh. The platform offers live casino games, fishing games, slots, and sports betting. As part of operating these services, Jili collects and processes personal data from registered players and visitors to the website.

Jili is the data controller for all personal information collected through jili-jili.net. This means Jili is responsible for deciding how and why your personal data is used, and for ensuring it is handled in accordance with this privacy policy.

Jili collects different types of personal data depending on how you interact with the platform. The table below outlines the main categories of data collected and what each category includes.

Jili collects your personal data through several different channels depending on how you use the platform. Understanding where your data comes from helps you make informed decisions about what you share with us.

• Registration form — when you create a Jili account, you provide your name, mobile number, email, and date of birth directly
• Verification process — when you submit identity documents for KYC verification, we collect the information contained in those documents
• Deposits and withdrawals — payment transactions generate data including your mobile banking account number and transaction references
• Platform usage — as you browse and play on jili-jili.net, we automatically collect technical data such as your IP address, device type, and session activity
• Customer support — when you contact Jili support via live chat or email, the content of those conversations is recorded and stored
• Cookies and tracking — Jili uses cookies and similar technologies to collect data about how you navigate the website, which pages you visit, and how long you spend on each section

Jili uses your personal data for specific, legitimate purposes related to operating the platform and providing services to players in Bangladesh. We do not use your data for purposes beyond what is described in this privacy policy without first obtaining your consent.

• Account management — to create, maintain, and secure your Jili account and verify your identity
• Payment processing — to process deposits and withdrawals through bKash, Nagad, and Rocket
• Age and identity verification — to confirm that all players are 18 or older and to comply with platform security requirements
• Customer support — to respond to your queries, resolve disputes, and improve the quality of support provided
• Fraud prevention — to detect and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited behaviour
• Platform improvement — to analyse how players use the platform and identify areas for improvement in game selection, performance, and user experience
• Promotional communications — to send you information about bonuses, promotions, and new games, where you have opted in to receive such communications
• Responsible gaming — to monitor gaming patterns and identify players who may need support through Jili's responsible gaming tools

Jili does not sell your personal data to third parties. However, there are limited circumstances in which your data may be shared with external parties in order to operate the platform effectively and comply with legal obligations.

• Payment providers — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification services — third-party KYC providers may process your identity documents to confirm your age and identity. These providers are bound by strict data processing agreements.
• Fraud prevention partners — Jili may share data with fraud detection services to identify and prevent prohibited activity on the platform.
• Legal and regulatory requirements — Jili may disclose your data to law enforcement or regulatory authorities if required to do so by applicable law or in response to a valid legal request.
• Business transfers — in the event of a merger, acquisition, or sale of the platform, your data may be transferred to the new operator. You will be notified of any such change.

Jili uses cookies and similar tracking technologies on jili-jili.net to improve your experience, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

The following types of cookies are used on the Jili platform:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options to personalise your experience on return visits.
• Analytics cookies — collect anonymised data about how players navigate the platform, which pages are most visited, and where users encounter issues. This data helps Jili improve the platform.
• Marketing cookies — used to track the effectiveness of Jili's promotional campaigns and to show relevant offers to players who have opted in to marketing communications.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in and using the Jili platform normally.

Jili retains your personal data for as long as your account is active and for a defined period after account closure. The retention period depends on the type of data and the reason it was collected.

• Account and registration data — retained for the duration of your account and for up to 5 years after account closure
• Transaction and payment records — retained for a minimum of 5 years to comply with financial record-keeping requirements
• Identity verification documents — retained for the duration of your account and for up to 5 years after closure
• Support communications — retained for up to 3 years after the last interaction
• Technical and device data — typically retained for up to 12 months

Jili takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

• All data transmitted between your device and Jili's servers is encrypted using SSL/TLS protocols
• Sensitive data including passwords is stored using one-way hashing — Jili staff cannot see your password
• Access to player data is restricted to authorised personnel only, based on a strict need-to-know principle
• Jili's systems are regularly monitored for suspicious activity and potential security vulnerabilities
• Payment data is handled through secure, certified mobile banking integrations and is not stored on Jili's servers in full

While Jili takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact Jili support immediately and change your password.

The Jili platform is strictly for adults aged 18 and over. Jili does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, deposit funds, or use any part of the jili-jili.net platform.

If Jili discovers that personal data has been collected from a minor, the account will be immediately closed, all data will be deleted, and any deposits will be returned where possible. If you believe a minor has registered on the Jili platform, please contact support immediately so the matter can be investigated and resolved.

If you have any questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, you can contact the Jili team through the following channels:

• Live chat — available 24/7 directly on jili-jili.net. This is the fastest way to reach the support team.
• Email — send your query to [email protected]. Data access and deletion requests submitted by email will be processed within 30 days.

When submitting a data request, please include your registered username and mobile number so the team can locate your account and process your request efficiently. For security purposes, Jili may ask you to verify your identity before fulfilling any data request.

Jili may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable regulations, or improvements in data protection practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how your data is used, Jili will make reasonable efforts to notify registered players via email or in-platform notification before the changes take effect. Continued use of the Jili platform after an updated policy has been published constitutes your acceptance of the revised terms.